PO Box 71005, 2135 NW 108th Street

Clive, IA 50325

IAHU Annual Symposium

Kicking off virtually August 18, 2020
IAHU 2020 Healthcare Symposium

Letter from the Symposium Chair

Well here we are again fellow IAHU friends!  The year of 2020 has certainly brought about a lot of unexpected changes. I have been working hard to be patient with myself and others and remember to find gratitude in each and every day as we navigate these unchartered times.

It’s hard to imagine that we are chasing down summer at this juncture. As you know, the IAHU Symposium Planning committee previously made the decision to delay the annual conference. Since then, we have been quietly monitoring the COVID-19 situation carefully to determine the right next steps for the hosting the event. With restrictions on large group gatherings and travel precautions still forecasted into the summer months, IAHU made the tough but logical decision to change the format of our conference to a virtual offering. 

We have watched several other organizations and associations successfully deploy virtual programming for large scale events. While the task seemed daunting at first, the concept has really started to grow on us, and our team is now very excited about this opportunity for change. Virtual programming will allow us to cast a wide net across the entire state and reach more folks in our industry who previously haven’t been able to join us in central Iowa for an in-person event. A virtual environment allows us to join as our availability permits from anywhere – home, work, etc. In addition to this flexibility, we know that delivering online CECs to our membership is long overdue for our chapter! The current COVID-19 environment is moving us into the next phase of programming for our membership and we are gaining the expertise necessary to offer online CECs now and in the future.

If you dial back the timeclock, you might recall that I shared some personal inspiration that I found after reading a book called Chop Wood Carry Water by Joshua Medcalf. The book’s fundamentals center on the mental rigor and mental training that it takes to achieve greatness—such as the following:

  • Developing grit through consistency and faithfulness
  • Understanding why the process is more important than the goal
  • How to develop a heart posture of gratitude
  • How to develop true mental toughness
  • Greatness isn’t for the chosen few. Greatness is for the few who choose!

As we consider the current environment and the challenges we are facing in our personal and professional lives, the strategies and tools described in this book will serve as the flagship for our keynote programming and professional development. So much so, our committee felt compelled to revamp this year’s theme to more accurately portray the value associated with attending this year’s conference. We are delighted to unveil our new theme: GRIT. GRATITUDE. GREATNESS.  

We will kick off the Symposium on August 18th as originally planned with our traditional day one conference agenda looking very similar to what was originally planned. Marcie Buckner, VP of Congressional Affairs with NAHU, will provide the main stage legislative address and we are fortunate to retain Lucas Jadin with Train to Be Clutch (T2BC) as our keynote speaker. In addition, we expect to have attendance from the Governor’s office as well as Senator Ernst and Senator Grassley’s offices. And while we can’t share just yet—we have some other creative ideas in the works.

Following the August 18th kick-off event, the committee will deploy a series of individual break-out CEC sessions on a variety of topics to be held every Tuesday and Thursday until September 10th.  Your event registration will gain you access to all of this programming with links and login instructions to access each hour included with your registration. 

We know that our members count on us to deliver continuing education and professional development. Therefore, it is our goal to offer a total of +10 CECs to any one individual attendee who fully maximizes all of the classes and sessions offered at this year’s 2020 IAHU Virtual Symposium and CEC Series. Please watch for more information about the amazing keynote speakers, CEC courses and features for this year's Virtual Symposium to be released soon!

We’ve said it before and we will say it again, none of this is ever possible without the support of our amazing sponsors and program contributors! Please take a moment to jump out to our website to acknowledge the 2020 Sponsors and find out more about how to get involved! We also ask that you to stay connected to IAHU at all levels. We are using Facebook and Twitter to share relevant information as local news and regulatory issues are dropping on a near constant (sometimes hourly) basis. If you are running into specific issues or questions and need our support, please reach out to a Board member.

Stay Safe! Stay well! 

Tracy Hitchcock
Chairperson, 2020 IAHU Virtual Symposium & CEC Series

Your 2020 Symposium Planning Committee: Cassandra Mueller (BASE), Tracy Hitchcock (Capitol Benefits Group), Lynn Schreder (KHI Solutions), Marcie Strouse (Capitol Benefits Group) & James West (NCMIC / Professional Solutions).

Member Registration Price - $229
Non-Member Registration Price - $279

TRACY HITCHCOCKVice President, Symposium

Schedule at a Glance

Virtual Kick-Off Tuesday, August 18

9:00 AM

9:30 AM

9:45 AM


10:15 AM


11:30 AM


11:45 AM

12:15 PM

12:45 PM

1:15 PM


1:45 PM


2:00 PM

3:30 PM

        Virtual Arrival - Sign On & Get Settled

        Opening Welcome

         Iowa Legislative Update

Jake Ketzner, Lobbyist (Ketzner Strategies)

NAHU Compliance Update from Washington, D.C.

Marcy Buckner, VP of Congressional Affairs (NAHU)

Gold Sponsor Update

Scott Sundstrom, VP of Government Rel. (Wellmark)

Break for Lunch

Philanthropic Giving

Governor's Office Update

Iowa Insurance Division (IID) Update

Commissioner Doug Ommen

Gold Sponsor Update

Suzanne Heckenlaible, VP of Public Affairs (Delta)

Keynote: Lucas Jadin, Train to Be Clutch (T2BC)

2020 IAHU Virtual Awards Cermony & Happy Hour 


Break-Out Sessions

Tuesday, August 25
  9:00 AM - Medicare, Corey Hoodjer, Wellmark
  10:00 AM - ERISA Bootcamp, David LeFevre, ERISAfire

Thursday, August 27
  1:00 PM - 'Upstream' Thinking is Critical in our Healthcare World, David P. Lind
  2:00 PM - 1 hour CEC Session

Tuesday, September 1
  9:00 AM - Dental, Dr. Jeff Chaffin, Delta Dental
  10:00 AM - Vision, Dr. Chad Overman, Delta Dental

Thursday, September 3
  1:00 PM - Medicare, Corey Hoodjer, Wellmark
  2:00 PM - 1 hour CEC Session

Tuesday, September 8
  9:00 AM - Ethics, Lynn Schreder, KHI Solutions
  10:00 AM - 1 hour CEC Session

Thursday, September 10
  1:00 PM - 1 hour CEC Session
  2:00 PM- 1 hour CEC Session

All included with attendee registration

Why Should I Attend an IAHU Symposium?

The IAHU Symposium is the prime venue to give you all of the tools you need to honor the commitment you've made to your clients. Here's six of the top reasons you won't want to miss this meeting.


Government Affairs Update

Government affairs update from IAHU

Iowa Legislature Update

Iowa's legislature to provide a state of the union discussion

Continuing Education Credits

Classroom Break-Out Sessions for CEC's

Networking Opportunities

Network with benefits professionals from across the state

Professional Development

Professional development & sales training opportunities

And more!

What are you waiting for? Register today!

IAHU 2020 Sponsors

Gold Sponsors
Delta Dental
Wellmark BC/BS
Silver Sponsors
KHI Solutions

Bronze Sponsors

Health Partners
NCMIC Professional Solutions
Senior Insurance Marketing

Other Supporters

Sun Life Financial

Become an IAHU Sponsor

Consider supporting IAHU in 2020 by becoming a platinum, gold, silver or bronze annual sponsor! All tiers include various numbers of registrations to the IAHU Symposium AND recognition opportunities not only at the IAHU Symposium, but at other Association meetings & events throughout the year. These are a great value that your company will benefit from with recognition year round.

There are also "a la carte" options available in support of the annual IAHU Healthcare Symposium if your company is interested in other opportunities, such as contributing toward the keynote speaker, breakfast or lunch sponsor, attendee gifts, entertainment and more. If you'd like to have a conversation about some of those prices, please use the button to the right to contact an IAHU staff member.

Thank you to all of the companies listed above for their support of IAHU this year. We greatly appreciate it!

Casandra Mueller

Please mail sponsorship checks to the following address: PO Box 71005, 2135 NW 108th Street Clive, IA 50325

CASANDRA MUELLERCorporate Sponsor Chair

Our thanks to the 2019 Annual Sponsors


Delta Dental, Wellmark


Aflac, Health Partners UnityPoint Health, KHI Solutions, Medica, Premier Marketing


Aetna, Agencybloc, Allied National, Ameritas, Avesis, BASE, Basic, ColonialLife, Employee & Family Resources, Group Benefits, Ltd., NCMIC | Professional Solutions, PIPAC, Senior Insurance Marketing, Transamerica Employee Benefits, UnitedHealthcare


Advantage Administrators, Assurity, Lufkin Benefit Solutions, Tristar, North Risk Partners, Partnership for America's Healthcare Future, Sun Life Financial
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